Frequently Asked Questions
crazywingo Help Center

The minimum age to register and play at crazywingo is 21 years old, in strict compliance with Philippine gambling regulations and PAGCOR guidelines. We verify player age during registration and through our KYC process. Any account found to belong to a player under 21 will be immediately suspended. We take underage gambling very seriously — if you suspect a minor is accessing the platform, please contact our support team right away.

KYC (Know Your Customer) verification is required before your first withdrawal and may be requested at any time for security purposes. To complete KYC on crazywingo, you will need to submit:

• A valid government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, or UMID card);
• A selfie holding your ID;
• Proof of address (e.g., a recent utility bill or bank statement showing your name and address).

Our team typically reviews KYC submissions within 24–48 hours. You will be notified via email or SMS once your verification is complete.

No worries — it happens to everyone. Go to the crazywingo Login page and click the "Forgot Password" link. Enter the email address or mobile number associated with your account, and we will send you a password reset link or OTP (one-time password). Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact our 24/7 live chat support for assistance.

No. crazywingo strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

crazywingo supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and crazywingo does not accept cryptocurrency of any kind. All transactions are processed in Philippine Peso (₱).

GCash deposits at crazywingo are processed almost instantly — in most cases, your balance will be updated within seconds to a few minutes of completing the transaction. If your deposit has not reflected after 15 minutes, please take a screenshot of your GCash transaction confirmation and contact our 24/7 live chat support team with the reference number. Do not attempt to make a duplicate deposit before contacting support.

Yes, crazywingo has a minimum deposit requirement to keep transactions manageable and secure. The exact minimum deposit amount may vary depending on the payment method you choose. GCash and Maya deposits generally have a lower minimum threshold, while bank transfers may have a slightly higher minimum. Please check the deposit page within your crazywingo account dashboard for the current minimum amounts per payment method.

crazywingo does not charge any fees on deposits made to your account. However, please be aware that your payment provider (e.g., your bank or GCash) may apply their own transaction fees or limits. We recommend checking with your payment provider if you are unsure about any charges on their end. All amounts credited to your crazywingo account will reflect the full deposit amount without any deductions from our side.

To withdraw your winnings, log in to your crazywingo account and navigate to the Withdrawal section in your dashboard. Select your preferred payment method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Processing times vary by payment method:

• GCash / Maya: Most payouts are processed within 15 minutes to 1 hour after approval;
• Bank Transfer (BPI, BDO, Metrobank, UnionBank, etc.): Typically 1–3 business days, depending on your bank's processing schedule;
• Debit Card: Usually 1–2 business days.

Withdrawal requests submitted during peak hours or on Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the expected timeframe, please contact our support team with your transaction reference number.

Yes, crazywingo applies both minimum and maximum withdrawal limits to ensure secure and compliant transactions. The specific limits depend on your account verification level and chosen payment method. Fully KYC-verified accounts generally enjoy higher withdrawal limits. Please refer to the Withdrawal page in your crazywingo account dashboard for the current limits applicable to your account. If you need to withdraw a larger amount, contact our support team to discuss your options.

Withdrawal requests may be declined for several reasons, including:

• Incomplete KYC verification — your identity documents have not been approved yet;
• Active bonus wagering requirements that have not yet been met;
• The withdrawal amount exceeds your current limit;
• A security review has been triggered on your account;
• The payment details provided do not match your registered account information.

If your withdrawal was declined, you will receive a notification explaining the reason. You can also contact our 24/7 live chat support for clarification and assistance resolving the issue.

crazywingo offers a range of bonuses and promotions for both new and existing Filipino players, including welcome bonuses for new registrations, reload bonuses for regular depositors, free spins on selected slot games, cashback offers, and special seasonal promotions tied to Philippine holidays and events. Bonus availability and terms may change from time to time — always check the Promotions section of your crazywingo account for the latest offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in wagers before the bonus funds become withdrawable. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any offer at crazywingo.

No — bonus funds at crazywingo are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. However, your real-money balance (funds you deposited yourself, not bonus funds) is generally available for withdrawal at any time, subject to the standard withdrawal process and KYC requirements. If you are unsure about the status of your bonus funds, check the Bonus section of your account dashboard or contact our support team.

crazywingo offers a diverse and growing library of games designed to suit every type of Filipino player:

• Slots: Hundreds of video slots with various themes, paylines, and bonus features;
• Bingo: Classic and modern bingo variants with real-time multiplayer rooms;
• Fishing Games: Skill-based arcade fishing games with exciting multipliers;
• Ganesh Gold: A premium specialty game with unique mechanics and big win potential;
• Live Casino: Real-time table games including baccarat, roulette, blackjack, and more, streamed live from professional studios.

Yes — crazywingo is fully optimised for mobile play. The platform is accessible via any modern mobile browser on Android or iOS devices, so you can enjoy your favourite slots, bingo, and fishing games from anywhere in the Philippines — whether you are in Manila, Cebu, Davao, or Quezon City. No app download is required to play via mobile browser, though a dedicated app may be available — check the crazywingo platform for the latest information.

Yes. All games on the crazywingo platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our games are sourced from reputable game providers whose RNG systems are independently tested and certified. The Return to Player (RTP) percentage for each game is determined by the game provider and represents the theoretical long-term payout rate. Remember that RTP is calculated over millions of game rounds — individual sessions will vary, and there is no guarantee of winning.

crazywingo takes the security of your personal and financial information very seriously. The platform uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your payment information is handled through secure, regulated payment processors and is never stored on our servers in plain text. We also employ two-factor authentication (2FA) options and regular security audits to maintain the integrity of the platform. For full details, please review our Privacy Policy.

crazywingo complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We collect only the personal data necessary to operate your account, verify your identity, and process your transactions. Your data is never sold to third parties. You have the right to access, correct, and request deletion of your personal data at any time. For a full explanation of how we collect, use, and protect your information, please read our Privacy Policy.

crazywingo provides a full suite of responsible gaming tools to help you stay in control of your play:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit;
• Session Time Limits — automatically log out after a set period of play;
• Loss Limits — cap the amount you can lose in a given period;
• Cooling-Off Period — take a short break of 24 hours, 7 days, or 30 days;
• Self-Exclusion — permanently or temporarily suspend your account.

All tools are available from your account dashboard or by contacting our support team. For more information, visit our Responsible Gaming page.

If you feel that you need to take a break from gambling, you can request a self-exclusion at any time. Contact our 24/7 live chat support team and request a self-exclusion — specify whether you want a temporary exclusion (with a defined end date) or a permanent exclusion. Once activated, self-exclusion cannot be reversed during the exclusion period. We take these requests seriously and process them immediately. Remember: Gambling is addictive. Know when to stop. You can also find more guidance on our Responsible Gaming page.

crazywingo operates within the regulatory framework overseen by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating gambling activities in the Philippines. Players must be at least 21 years of age to register and play. crazywingo is committed to full compliance with all applicable Philippine laws and regulations, including responsible gaming standards and data privacy requirements.